How we pass on requests
Privadi passes cleaning jobs on to verified businesses. This page explains who gets to see your request or tender and when.
1. We check first
Privadi looks at every request and every tender before any business sees it. Your email address must also be confirmed. You do not need an account for a request: you receive an email with a link, and we only check the request after you have clicked it.
2. The Privadi business in your area comes first
If a Privadi business works in your area, it receives your job first and exclusively for 24 hours. You can recognise Privadi businesses by the name Privadi, for example Privadi Halle.
Privadi Halle is owned by the operator of this portal.
If the Privadi business takes on your request, it looks after it. If it declines or releases it, it goes straight to all verified businesses in your region.
If there is no Privadi business in your area, this step is skipped.
3. Then all verified businesses in the region
After the 24 hours, your job is visible to all verified businesses that have selected your area and your customer type (private or business). The Privadi business remains involved.
If there is no business in your area, the businesses from the nearest area see it.
4. Request: whoever takes it on gets in touch
Every business that sees your request can take it on. Only businesses that take it on receive your name, phone number and email address and contact you. There may be several.
Photos you send with your request are visible to all businesses that see your request.
If no business has taken it after 72 hours, Privadi is notified. The request stays visible to the businesses in the region.
5. Tender: you decide
Businesses can ask questions, request a viewing and submit a quote. You alone decide which quote to accept. Businesses do not see each other's quotes.
A business only sees your contact details once it may view your property or call you, or you accept its quote.
The tender runs for as long as you set it: 7, 14, 30 or 60 days.
6. The contract
You conclude the cleaning contract directly with the business. Price, invoice and performance are solely its responsibility. Privadi only acts as an intermediary.
